Start with people where they’re at. Whether they’re a client, participant, supplier or work mate, make an effort to understand how the other person is feeling and how they see the world today. Remember that you have your own issues, faults and ego reactions – so don’t rush to judge and condemn.
Our overall aim is to bring something wonderful and useful into the world. To do this, we need good relationships – built on empathy, respect and trust. Develop the necessary attitude, knowledge and skills to empathise with everyone.
- Do you start by asking people how they’re going rather than just launching into task or talking about yourself?
- How do you cultivate your ability to empathise with others?
- Do you try to build rapport with EVERYONE? Not just the direct client or participant but with the AV team, function staff, flight attendants, caterers, the receptionist, our printers, IT providers – with everyone